Support

ebrain provides users and administrators with all the online assistance required to successfully use the ebrain e-learning program. There are three support email addresses as follows:

 

For administrative questions concerning access please contact admin@ebrain.net

For questions about the content please contact editor@ebrain.net

For technical problems please contact support@ebrain.net

Registration and logging in

 

Current members of the ebrain partner organisations listed here should be automatically registered. As a member, you are likely to already have an account, please use the password reset function and enter your usual email address. Alternatively contact your organisation or admin@ebrain.net if you need assistance.

 

On receipt of your username and password, please log in to ebrain to complete the registration process and the 'Getting Started: Common Tasks, Features and Functionality' e-learning lesson.

 

For organisations and individuals not covered by the above, or for all other queries, please visit the subscriptions page or email admin@ebrain.net.

How to log in to ebrain video
This video explains how to log in to ebrain. EAN members should log in through the EAN website
Log in to ebrain small.mp4
MP4 video/audio file [577.3 KB]
Resetting your ebrain password
This ebrain video explains how to reset your ebrain password
Reset Password small.mp4
MP4 video/audio file [279.1 KB]

Note on pop-up blockers

In order to successfully access the e-learning content, it is recommended that you allow pop-ups from the websites:

www.ebrain.net and www.learning.ebrain.net 

Allow ebrain popups
This video demonstrates how to allow pop ups in chrome - other browsers will be similar
Manage popup blockers small.mp4
MP4 video/audio file [921.5 KB]

User guide and 'How to' videos

 

Once you have logged into the ebrain learning area, please take a look at the User guide and 'How to' videos. These provide detailed step-by-step instructions on how to perform all the common ebrain tasks.

Frequently asked questions

 

If you have a query, check here first. For details about the ebrain programme, registration, logging in, etc, you'll either find the answer here, or find directions about who to ask.

Getting started: Common tasks, features and functionality

 

Once you have logged into ebrain and completed the registration process, the 'Getting Started' e-learning lesson will show you how to navigate around ebrain, how to launch and complete an e-learning lesson, and how to use all other features and functionality.

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