Support

ebrain provides users and administrators with all the online assistance required to successfully use the ebrain e-learning program.  There are three support email addresses as follows:

 

For administrative questions concerning access please contact admin@ebrain.net

For questions about the content please contact editor@ebrain.net

For technical problems please contact support@ebrain.net

Registration and logging in

 

Current members of the ebrain partner organisations listed here should be automatically registered.  As a member, you are likely to already have an account, please use the password reset function and enter your usual email address.  Alternatively contact your organisation or admin@ebrain.net if you need assistance.

 

On receipt of your username and password, please log in to ebrain to complete the registration process and the 'Getting Started: Common Tasks, Features and Functionality' e-learning lesson.

 

For organisations and individuals not covered by the above, or for all other queries, please visit the subscriptions page or email admin@ebrain.net.

Note on pop-up blockers

In order to successfully access the e-learning content, it is recommended that you allow pop-ups from the websites:

www.ebrain.net and www.learning.ebrain.net 

Accessing the e-learning using your Mac

 

Safari
If you use safari and a window opens but is blank - try resizing the window.

 

Flip4mac
For some videos within the lessons, you will need to install the Flip4mac software. This is a free download from Microsoft that allows you to play windows media files on your Mac, and is accessed via the link below:

www.microsoft.com/download/en/details.aspx?displaylang=en&id=9442

Userguide and 'How To' movies

 

Once you have logged into the ebrain learning area, please take a look at the Userguide and 'How To' movies. These provide detailed step-by-step instructions on how to perform all the common ebrain tasks.

Frequently asked questions

 

If you have a query, check here first. For details about the ebrain programme, registration, logging in, etc, you'll either find the answer here, or find directions about who to ask.

Getting started: Common tasks, features and functionality

 

Once you have logged into ebrain and completed the registration process, the 'Getting Started' e-learning lesson will show you how to navigate around ebrain, how to launch and complete an e-learning lesson, and how to use all other features and functionality.

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