Support
ebrain provides users and administrators with all the online assistance required to successfully use the ebrain e-learning program. There are three support email addresses as follows:
For administrative questions concerning access please contact admin@ebrain.net
For questions about the content please contact editor@ebrain.net
For technical problems please contact support@ebrain.net
Registration and logging in
Current members of the ebrain partner organisations listed here should be automatically registered. As a member, you are likely to already have an account, please use the password reset function and enter your usual email address. Alternatively contact your organisation or admin@ebrain.net if you need assistance.
On receipt of your username and password, please log in to ebrain to complete the registration process and the 'Getting Started: Common Tasks, Features and Functionality' e-learning lesson.
For organisations and individuals not covered by the above, or for all other queries, please visit the subscriptions page or email admin@ebrain.net.
This video explains how to log in to ebrain. EAN members should log in through the EAN website
Log in to ebrain small.mp4
MP4 video/audio file [577.3 KB]
This ebrain video explains how to reset your ebrain password
Reset Password small.mp4
MP4 video/audio file [279.1 KB]
Note on pop-up blockers
In order to successfully access the e-learning content, it is recommended that you allow pop-ups from the websites:
This video demonstrates how to allow pop ups in chrome - other browsers will be similar
Manage popup blockers small.mp4
MP4 video/audio file [921.5 KB]
User guide and 'How to' videos
Once you have logged into the ebrain learning area, please take a look at the User guide and 'How to' videos. These provide detailed step-by-step instructions on how to perform all the common ebrain tasks.
Frequently asked questions
If you have a query, check here first. For details about the ebrain programme, registration, logging in, etc, you'll either find the answer here, or find directions about who to ask.
Getting started: Common tasks, features and functionality
Once you have logged into ebrain and completed the registration process, the 'Getting Started' e-learning lesson will show you how to navigate around ebrain, how to launch and complete an e-learning lesson, and how to use all other features and functionality.
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